ConveyConnect launches AI interpreter for 911 centers

Convey911 has introduced ConveyConnect AI Interpreter, an instant language-interpretation tool built for 911 and public safety answering points. The company says the system is designed to speed emergency calls, support 26 languages at launch, and escalate to live human interpreters when needed.

Why it matters: - Language access in 911 calls can affect response time and safety when callers do not speak English. - More than 19% of Americans speak a language other than English at home, which increases the number of non-English emergency calls. - Convey911 is pitching the product as a faster alternative to legacy over-the-phone interpretation tools that were not built for emergency use.

What happened: - Convey911 launched ConveyConnect AI Interpreter on June 29, 2026, at NENA 2026 in Columbus, Ohio. - The company calls the product the first AI-powered interpretation solution purpose-built for 911 and public safety answering points. - The system provides instant, on-demand language interpretation over the phone. - ConveyConnect AI Interpreter is available today as part of the ConveyConnect Plus platform.

The details: - The product supports 26 languages at launch. - The system offers one-touch escalation to a live interpreter when needed. - Call takers control when to engage the AI, when to continue, and when to switch to a live human interpreter. - Convey911 says the design is not agentic AI operating without oversight. - The platform is built for structured, time-sensitive interactions where speed matters. - ConveyConnect AI Interpreter connects to a multi-provider network of more than 70,000 live, professionally trained interpreters. - The interpreter network includes many people with experience in emergency communications environments. - ConveyConnect Plus also includes real-time on-screen interpretation and Type-to-Talk. - Agencies can use the product as an enhancement to an existing language service provider. - Agencies can also deploy it through the broader ConveyPrizym platform, which includes live transcription, call automation, CAD integration, text-to-911 and real-time situational awareness. - ConveyConnect offers faster connection times, improved interpreter access through a vetted multi-provider network, AI-assisted sessions and predictable pricing for agencies that use traditional language line services. - Convey911 is headquartered in the Mid-Atlantic region. - ConveyConnect is the company’s language access platform for PSAPs and mission-critical communication centers. - Convey911 says ConveyConnect aggregates more than 70,000 interpreters across multiple language service providers.

Between the lines: - The launch reflects a split approach to interpretation in emergency communications: AI for routine, structured calls and humans for high-stakes or emotionally sensitive calls. - Convey911 is positioning the product as a human-in-the-loop system, which may ease concerns about automation in emergency response. - The company is also trying to make the switch easier for agencies already using traditional language lines.

What's next: - Agencies can adopt the tool now through ConveyConnect Plus or through ConveyPrizym. - The company is signaling that live human interpreters remain available at any point during a session. - The product’s adoption will likely hinge on whether PSAPs see faster access, better reliability and clearer cost control than current services.

The bottom line: - Convey911 is betting that AI can speed routine emergency interpretation without replacing human oversight when calls get complex.